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> 2 weeks of hell with a dual gig and dp3
post Thu 30 May 2002, 23:47
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I have a apple dual gig that I am running with dp3 and an 896 and it keeps freezing on me. I have tried everything to fix the problem including the whole list of things motu sent me to try. I have took my computer to Macauthority here in Nashville who is an authorized apple service center and they have ran every test you can imagine and everything seems to check out fine. I got the computer back yesterday and nuked the hard drive. I re-installed os version 9.2.2 and also re-installed DP3 with all of the latest drivers for the 896. It worked for a few minutes and then immediately started freezing again. I called tech support again and talked with someone who suggested maybe installing my pci card and running from my 2408 which I did and had the same problem. I feel like I have pretty much exhausted all of my options and am at my wits end with this. I don't know what to do? I feel like I am pretty knowledgeable with all of this and do not feel like I have overlooked anything. Can you please help!
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Francois Déchery
post Fri 31 May 2002, 01:34
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try tips listed here:
http://www.macmusic.org/forums/topic.cgi?f...rum=1&topic=678

If it doesnt help:

Re-build your config from scratch: reformat, install a clean OS (9.04 if possible), 9.1 if not possiblle, 9.2.x if not possible

Lean form the tips listed in my previous post...

Try diferent PCI slots for your PCI card (this sometimes resoles strange problems...)

if this doesnt work (with no other thir party card), exchange your mac ;-)


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lepetitmartien
post Fri 31 May 2002, 02:42
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Check EVERY cable connection inside the mac, unplug everything (be carefull if you've never made that, it's not complicated, but some connectors are weird or hard to grasp.

Same with the ram, the rom if there's one

check there's no plastic, dust etc particle in the connectors

reset the motherboard (tiny little small button near the lithium battery

when the problem arise, try to switch the mac correctly once before retrying, it helps…

we should make a faq of the general troubleshooting stuff like that, no?


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smileyw
post Thu 1 Aug 2002, 18:11
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Try using a lean extension set by removing everything not needed. I experienced a similar problem and created a DP3 set that has no internet, DTP or printing capabilities.
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Mr.T
post Thu 1 Aug 2002, 18:16
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Just to narrow the possible issues...Have you tried disabling one of the proc. ?... See if it works with only one of the proc.
You never know...


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williamsd
post Sat 3 Aug 2002, 00:25
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Judging from the posting date of your request, you may not need advice naymore. However, because I struggled long and hard to solve an issue like yours I will pass on what I have learned over the past several years.

The mac operating systems OS 9.2.x do not run reliably when working with DP 2.7/3.0 Revert back to OS 9.1 and see improved performance. (You will need to do a clean install of 9.1, so back up any audio projects before hand).
Additionally, (this is optional) turn off all extensions except those required to use DP. For a list, visit DP's web site. The primary benifit of this action is reduced demand on your CPU (every extension in your Ext. folder is using up precious CPU cycles). You will see the benifit in be able to use a more plug-ins before maxing out the CPU.

On a side note, I have been a devoted DP user for 12 years. However, because of persistant problems with the stability of DP on a mac I am planning to switch to a new software solution for the mac. In an effort to start cornering the music market (Apple see's this as the next step after the graphics market) Apple recently bought out Emagic. So expect software solutions in the near future (probably a years time) that are more stable and robust, and of course OSX Native!
Good luck, and keep your eyes out for the new software solutions.
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