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 Focusrite Saffire Phantom Problem |
 Sat 17 Dec 2005, 13:15
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#1
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 Newbie Group: Members Posts: 15 Joined: 09-Sep 05 From: London - UK Member No.: 69,782  |
I'd been using my Oktava MK 319 all day to record vocals with my recently purchased Focusrite Saffire through Logic Pro 7 and everything was great. I decided to take a break, shut my mac down and went out for a couple of hours. When i came back to complete my vocals, I started up Logic and went to do another vocal take and their was barely any signal!
The MK-319 is phantom powered so I checked that the 48V was on and it was, i checked the cables by using an SM-58, which usually has a vastly inferior sensitivity to the 319 and it was fine. I'm was using some effects through Saffire Control (comp and EQ) I took these off and still no joy. I've had the MK-319 for about 3 years and I was thinking of upgrading but I've always found it a really steady piece of kit. Now it seemed I might be forced to change!! So I went out and bought another mic whilst I was in NY this week (Rode NT 1A) and guess what...the same problem!! To be more exact its like the mic has power for a few seconds and then it fades away. I've sent an email to Focusrite support and I'm awaiting a reply. It must be a problem with the phantom power because my SM-58 works perfectly. Anyone have any ideas?? -------------------- imac G5 / Logic Pro 7.1.1 / Presonus Firepod/Line 6 POD 2.0/Roland GR-300/
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Sat 17 Dec 2005, 23:01
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#2
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Junior Member  Group: Members Posts: 115 Joined: 06-Nov 03 From: Los Angeles - US Member No.: 28,332 |
Sounds like you nailed down the problem to me
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Mon 19 Dec 2005, 12:16
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#3
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Newbie Group: Members Posts: 15 Joined: 09-Sep 05 From: London - UK Member No.: 69,782 |
Yes...but
What I need to know is if anyone else has had this problem and if they have a fix for it. I am waiting for Focusrite support to get back to me... I went to their knowledge base and the page is returning an error. I'm hoping the unit just needs resetting or something...has anyone had this happen to them? -------------------- imac G5 / Logic Pro 7.1.1 / Presonus Firepod/Line 6 POD 2.0/Roland GR-300/
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 Tue 20 Dec 2005, 14:04
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#4
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Member Group: Members Posts: 85 Joined: 27-Aug 01 From: La Tour-de-trême - CH Member No.: 1,601 |
I've had the same problem. Focusrite answer me:
"regarding solution Saffire with protection against FireWire-non-spec-overvoltage G5: SerNo's from SFFR03000 are modified, older models can be updated." After a little time the Phantom of Saffire dies due to the G5 Firewire overvoltage. So if your unit had a serial number under SFFR03000, you must send it back to your dealer and he must replace it orr send it tto Focusrite to update it. Regards Fred Rody |
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Wed 21 Dec 2005, 13:37
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#5
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Newbie Group: Members Posts: 15 Joined: 09-Sep 05 From: London - UK Member No.: 69,782 |
I spoke to the people, i bought it from, NUSYSTEMS and they phoned Focusrite and arranged an immediate replacement for me, which is arriving tomorrow by courier.
So obviously there is a problem with the phantom power. Excellent customer service by NUSYSTEMS who got everything sorted out immediately. Highly recommended! -------------------- imac G5 / Logic Pro 7.1.1 / Presonus Firepod/Line 6 POD 2.0/Roland GR-300/
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Sat 24 Mar 2007, 19:34
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#6
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Newbie Group: Members Posts: 2 Joined: 24-Mar 07 From: US Member No.: 89,689 |
I know it's more than a year later, but I am experiencing the EXACT same problem with mine. I also have an Oktava MK 319 and was recording vocals when the phantom power stopped working. My serial number is below SFFR03000.
However, I bought my Saffire on Ebay. I don't remember the sellers info, and I've deleted all the emails. I hope Focusrite will let me send it to them to fix it. Otherwise it really blows. I've only had the Saffire for about 15 months! |
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 Sun 25 Mar 2007, 04:58
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#7
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 Moderator In Chief (MIC)  Group: Editors Posts: 15,189 Joined: 23-Dec 01 From: Paris - FR Member No.: 2,758 |
They should, focusrite guys are cool musicians from what I've seen and know and meet
 Plus, it seems to be considered as a factory defect given the stories. It's all good for you.
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Mon 26 Mar 2007, 19:08
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#8
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Newbie Group: Members Posts: 2 Joined: 24-Mar 07 From: US Member No.: 89,689 |
Well, they did hook me up with a place that will repair it. However, it'll cost $120. So total price:
Focusrite Saffire: $299 Repair: $120 -------- Total $420 Lesson learned. |
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