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 Cubase Will Not Back Up It's Product |
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 Sat 6 Mar 2004, 04:19
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Newbie
Group: Members
Posts: 1
Joined: 06-Mar 04
From: Los Angeles - US
Member No.: 37,790
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I was looking for a software package that I could use regular notation on and my retailer sold me cubase , i bought cubase back at vst 3.5 and never installed it because it required a floppy drive (to verify my cd), which my g3 did not have. It sat in my studio for a while and I thought last month I would install, so I sent an email to steinberg asking for a work around, they basically blew me off with a "too bad" kind of answer, so I went to the retailer (west la music) who had specifically told me it would work on my g3. Same basic answer... "too bad for you". I finally bought a external floppy drive which I would use only for this install and throw it away as I haven't even seen a floppy drive for years except for this install disk. It didn't work as it is external and the disk requires it to be internal! (fun!!!) Steinberg told me to buy the upgrade for $200 and west la told me the same. This brings me to now where I am thinking of buying new software for my mac. I don't want to go through anymore of this sillyness so I am loking for a software developer that will actually back up it's product. Any ideas?
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Thu 13 May 2004, 03:51
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Newbie
Group: Validating
Posts: 16
Joined: 13-May 04
From: Nelson - CA
Member No.: 43,114
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Agreed, stienberg has given me a hardcore run around as I've been trying to reinstal my cubase 5.1r1, on their website they don't even provide sufficiant contact info via direct e-mail support, and when I call, they can only suggest I invest the 200 buck up-grade. Money grabbin' fiends who can't back what they sell! 
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Always watching...[I]
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Fri 14 May 2004, 15:07
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Group:
Posts: 0
Joined: --
Member No.: 0
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Things like this are one of the big reasons why Cubase owners are dumping it and moving to Logic, Digital Performer or Pro Tools.
And maybe Metro. I'll have to download that demo.
Unfortunately, customer service is going downhill everywhere these days. Mfrs. want us to hang around forums like this and get support from other users so they dont have to pay for it.
You should go and look at the Steinberg or various Cubase forums and read the howling. Everyone reading this that's thinking of buying any of their products first should go look at these forums.
Buyer beware.
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