Oh Nooo! Options

[Lister Coleman]

Hi all, somewhat new here, don't post a lot.

5 months ago after a lot of research and agonizing over the decision, I did a hardware upgrade from Digi 001 to 002R. My big concern was the power harness issue. My 001 was spinning like a top, everytime just worked perfect over and over. The problem was support was dropped, I could not upgrade my OS to Tiger etc etc and Quicktime was causing problems. You all know the story.

So when I heard of the new and improved power harness, I called Digi and was told that while they could not guarantee I would not have any sort of a failure, they had had no reports of power harness failures since the new harness had been introduced. So I dropped the $1100 and did the exchange. Shortly after that I bought Pro Tools 7 as I missed the free upgrade by 2 days and had to pay for it.

Anyway, I made sure I got a unit with the serial number ending with G signifying the new type harnesses. I thought I was set.

Today I come breezing into the studio with an idea, punch up a quick drum pattern with iDrum, go to open Pro Tools and get the nessage " Unable to locate the Digidesign Hardware...." etc

I have tried everything I can think of.Tried different FW ports, repaired permissions, trashed prefs etc. The buttons all turn on and off on the face, the LED at the rear by the port is lit, but I cannot open a session as it cannot locate the hardware.

I am so pissed. Is anyone else out there with a newer unit having this kind of problem. I would love to hear from you. I mean is it too much to expect something that costs $1100 to work everytime? I mean all the other tons of digital gear I have does, even my digital camera's and cam corders are more reliable than this and have a better track record.

Man I am really angry. I am just thankful this was not in front of a client or if I had to record something under a tight deadline. I am also concerned that Digidesign does not care that much about 002 users. Any thoughts?

Thanks.