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> Motu 828 & Firewire, My powerbook doesn't recognize the unit!
lennyonbass
post Tue 3 May 2005, 02:06
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Hello all,
I wish my first post to the forum wasn't a cry for help, but unfortunately that is the way it seems to be.
I just purchased a used 828(mk1). The unit appears to be in good condition cosmetically, FWIW.
I have since downloaded the latest driver 1.2.5 from MOTU and installed it without incident on my powerbook (running Jaguar)
I have bought a new FW cable as well.
All connections seem to be good.
I just can't seem to get the computer to recognize the MOTU device through the firewire. Someone...please....help...me!

I have also installed the driver on my wife's powerbook (running Panther) with the same result. No MOTU.

MOTU support lines are busy and I haven't been able to get through. Nor have I rec'd a response to my email inquiries.

Anyone? Thoughts please?
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rickenbacker
post Wed 7 Sep 2005, 13:16
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texastbone: the fact that your 828 came with no drivers and no software would immediately make me very suspicious. What happened to them? What did the original owner do with them? I mean, what did your 828 come with exactly?

I just sold my 828 and the guy that bought it got the MOTU install disc, the original manual, the AudioDesk manual, the power cable and the FireWire cable, all in the original box it came in and in showroom condition. It's of no consolation to you, I know, but really - what did your seller do with all his stuff???

Anyway, I think that may be part of the problem - either the unit is dead or it's something to do with not having installed the original drivers and software. I'm not sure if the updates on the MOTU site don't presuppose you've already loaded the original software. So if you haven't…

I could be wrong, though. Best off talking to MOTU, obviously. There have been numerous comments over the years that MOTU are terrific to deal with when you're making a purchase, but a bit slack on the customer service side of things post-sale. Good luck, because the 828 is a really good unit and rock-solid once you get it working.
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- lennyonbass   Motu 828 & Firewire   Tue 3 May 2005, 02:06
- - lepetitmartien   First if you don't have, do repair permissions...   Tue 3 May 2005, 05:00
- - gdoubleyou   Open the system profiler, and check to see if the ...   Wed 4 May 2005, 19:16
- - lennyonbass   QUOTE (gdoubleyou @ May 4 2005, 18:16)Open th...   Fri 6 May 2005, 17:02
- - cornutt   Lenny, while you're waiting, a few things: 1....   Fri 6 May 2005, 21:38
- - lennyonbass   QUOTE (cornutt @ May 6 2005, 20:38)Lenny, whi...   Mon 9 May 2005, 16:29
- - gdoubleyou   Do you have any firewire devices that work? the sy...   Mon 9 May 2005, 19:14
- - lennyonbass   QUOTE (gdoubleyou @ May 9 2005, 18:14)Do you ...   Mon 9 May 2005, 22:02
- - lepetitmartien   There's been a few reported 828 giving headach...   Tue 10 May 2005, 01:48
- - keem   hi, i'd really like a followup on this. what h...   Fri 1 Jul 2005, 01:12
|- - shirzadsharif   Try un-installing it using the installer applicati...   Thu 9 Nov 2006, 08:23
- - lennyonbass   Hello everyone, Here it is: THE FOLLOWUP. First I ...   Fri 1 Jul 2005, 02:18
- - keem   actually, i wouldn't be too worried about tige...   Fri 1 Jul 2005, 17:17
- - menace23   I have been having some problems with Tiger / 1.2....   Fri 1 Jul 2005, 18:41
- - texastbone   I'm another 828 paperweight owner. I bought m...   Tue 6 Sep 2005, 05:03
- - keem   i'm sure someone around here plugged in the fi...   Tue 6 Sep 2005, 05:09
- - lennyonbass   QUOTE (texastbone @ Sep 6 2005, 04:03)Good re...   Tue 6 Sep 2005, 13:30
- - hydra   MOTU 828-related question: Using Tiger 10.4.2, MO...   Wed 7 Sep 2005, 18:06
- - nokin   Yet another disgruntled 828 owner. Bought mine on ...   Sat 24 Sep 2005, 00:25
- - lepetitmartien   Have you tried the unit on another computer? It ma...   Sat 24 Sep 2005, 00:35
- - texastbone   i thought repair permissions was a good idea as I ...   Mon 10 Oct 2005, 23:55
- - lepetitmartien   There's been a deadbeat serie in the 828 with ...   Tue 11 Oct 2005, 01:41
- - DANO10   Another trick you might try is to reset your 828mk...   Tue 11 Oct 2005, 14:34
- - datch   hello, just a hint; i encountered similar problems...   Sun 6 Nov 2005, 22:01
- - kaboombahchuck   You know there is a lesson here.. Buyer beware...   Tue 8 Nov 2005, 14:14
- - nokin   Just an update on my last post. I have been sittin...   Tue 15 Nov 2005, 02:11
- - experimentaldog   This may be a little old, but this is what I had t...   Fri 9 Jun 2006, 21:37
- - lepetitmartien   More likely it's something inside which behave...   Wed 21 Jun 2006, 00:28


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