 Us-122 Not Compatible W/ Tiger?, US122 not functioning after upgrade |
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 Sat 2 Jul 2005, 20:24
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Newbie
Group: Members
Posts: 7
Joined: 07-Feb 04
From: Montclair - US
Member No.: 35,208
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After upgrading from Panther to Tiger, my US-122 stopped functioning. The USB light does not go on, and my computer does not find the US-122. I called up Tascam support; after being on hold for about an hour, they had me delete all US122 files, restart my computer, and re-install the 323 software. No luck. Tascam support told me that the problem must be with my computer running under Tiger, since (a) They have had no problems running under Tiger, and (b) the unit was working on my son's iBook running under Panther.
To verify that the problem was my computer, I upgraded my son's iBook to Tiger. However, once I installed Tiger on my son's laptop, the unit stopped functioning, and now the USB light does not go on when attached to my son's machine. So just to triple check, I installed the 323 software on my daughter's iBook, which is still running Panther. The USB light went on immediately!
Tascam support insists that there are no problems running under Tiger, yet I have reproduced the problem on two computers. All suggestions are welcome, but yes, I've tried switching cables, USB ports, etc, etc. If it matters, my computer is a four year old G4 (Silver CD Doors) running 10.4.1 and my son's laptop is a 4 year old G3 iBook Dual USB running vanilla 10.4.
Am I the only person experiencing this problem? I'm hoping to keep this unit, since it has been performing fine for a year and a half. But if it doesn't run under Tiger, then I shall have to replace it (and it won't be a Tascam product). Thanks in advance for any help you can provide.
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Replies
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Sat 27 Aug 2005, 20:36
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Newbie
Group: Members
Posts: 7
Joined: 07-Feb 04
From: Montclair - US
Member No.: 35,208
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Just to wrap up my tale of woe here. First, thanks to everyone who responded with suggestions, unfortunately nothing has worked for me. I have un-installed and re-installed the driver software so many times now that I could do it in my sleep. I called Tascam support 3 times with no luck. Finally, in despiration I sent this e-mail to both Tascam Customer Support and Tascam Public Relations: QUOTE Dear Tascam, I have been a long time customer of your products. About a year and a half ago I purchased your US-122 interface; the unit was working fine until I upgraded my computer to the latest Mac OS 10.4 (AKA Tiger). Since that time my unit has ceased to work. This is not a problem with my machine, as I replicated this behavior on 2 other computers. I have made 3 separate long distance calls to your Operational Support center; while I have received a sympathetic ear, my unit is still not functional. Please note that I am not alone in having this problem, other US-122 owners have also reported the same problem. I have reported on this issue to several internet user groups. For example, you may check out this discussion on the Mac Music web site: http://www.macmusic.org/agora/forums/?act=...=21338&lang=EN&If I do not receive a reply from this e-mail or some other acknowledgement, I will regretfully have to assume that Tascam is no longer interested in doing business with me. I will report the results of this discussion back to the various users I have been corresponding with. The end result of your failure to assist me will be that any time a person googles for US-122, there will be a number of responses reporting my problem. That e-mail was sent out July 28th, needless to say I have not gotten a response. So I have given up and am now trying out an M-Audio 410. Maybe I will have better luck this time around....
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Posts in this topic
 eheilner Us-122 Not Compatible W/ Tiger? Sat 2 Jul 2005, 20:24 lepetitmartien If it has not been done already repair permissions... Sun 3 Jul 2005, 02:59 mortalengines Just thought that I would throw in my 2 cents on t... Tue 5 Jul 2005, 00:28 eheilner Just to keep anyone who is following this up to da... Tue 5 Jul 2005, 04:26 aslotkin For what it's worth, I installed the latest US... Tue 5 Jul 2005, 20:05 mortalengines I hear you & sympathize & when Mac just pu... Wed 6 Jul 2005, 02:40 banevt I don't have the Tascam unit but I looked at T... Wed 6 Jul 2005, 07:44 Ben Up the Tree Hey there eheilner, I have the Tascam US-122 and T... Thu 7 Jul 2005, 20:41 peteDOGG I would just like to say that i haver had the same... Mon 11 Jul 2005, 09:25 eheilner peteDOGG -
This is good & bad news. Bad in ... Wed 13 Jul 2005, 02:43 peteDOGG it is a 700mhz G4 Emac and the us-122 worked fine ... Wed 13 Jul 2005, 13:25 peteDOGG it is a 700mhz G4 Emac and the us-122 worked fine ... Wed 13 Jul 2005, 13:26 fastlanephil My US-122 works with Tiger. Did you disconnect all... Fri 29 Jul 2005, 02:45 eheilner Yes, I disconnected all cables before upgrading to... Fri 29 Jul 2005, 02:58 eheilner Yes, I disconnected all cables before upgrading to... Fri 29 Jul 2005, 02:59 fremitus This is not quite the same issue. But I am using a... Fri 12 Aug 2005, 21:59 socatevoli I've been dealing with this bullshit for month... Thu 25 Aug 2005, 04:37 hahaworld Dear Socatevoli,
I think I speak for the bulk of ... Fri 26 Aug 2005, 06:10 socatevoli dont let them read it and it wont hurt them there ... Fri 26 Aug 2005, 07:41 hahaworld Good for you, eheliner!
I had the same proble... Sun 28 Aug 2005, 12:36 bigbandan I have a tascam US-224 and am having the same prob... Sun 2 Oct 2005, 12:51 lepetitmartien I don't have time to read everything (I know, ... Sun 2 Oct 2005, 15:20 fastlanephil The GPO stand alone Kontakt player won't work ... Sun 2 Oct 2005, 18:50 jewliscrumptious I know this hasn't been discussed for a while ... Tue 4 Oct 2005, 15:52 lepetitmartien In the French forum, someone else is trying the sa... Tue 4 Oct 2005, 18:35 jewliscrumptious I think I am 10.4.0 (like I said I am still new to... Tue 4 Oct 2005, 21:43 jewliscrumptious i have just found out that i have 10.4.2
I have i... Tue 4 Oct 2005, 23:30 lepetitmartien Before trying updates…
One user in the French for... Tue 4 Oct 2005, 23:50 jewliscrumptious QUOTE (lepetitmartien @ Oct 4 2005, 22:50)Bef... Wed 5 Oct 2005, 00:01 jewliscrumptious with a mic plugged in and my headphone plugged in ... Wed 5 Oct 2005, 00:23 fastlanephil Maybe you have a bad USB cable. If the light isn... Wed 5 Oct 2005, 04:58 lepetitmartien Maybe a complete ports reset would help, someone r... Wed 5 Oct 2005, 05:07 fastlanephil I was told once by an Apple tech that zapping the ... Wed 5 Oct 2005, 06:14 jewliscrumptious i have tried various different usb cables - still ... Wed 5 Oct 2005, 10:49 fastlanephil Check out the Edirol UA25. It seems to have the sa... Thu 6 Oct 2005, 06:03 lepetitmartien My personal experiences with edirol stuff on both ... Thu 6 Oct 2005, 17:58 Mr.K. Hi,
I'm in the same situation. I run a produ... Sat 8 Oct 2005, 22:33 bigbandan To Mr. K,
Wonderfully said, have you sent this to ... Sun 9 Oct 2005, 03:21 fastlanephil I just tried the Tascam US-122 on my old iBook G3 ... Mon 10 Oct 2005, 01:17 chupacabras Hello.
You can add me to the list of Tascam ... Wed 30 Nov 2005, 20:20
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