Logic Pro 7 Petition, Misc Options

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Logic Pro 7 Petition

[_guest_Stephen_]

I purchased Logic Pro 6 from the Apple Store on August 20, 2004, along with a dual processor G5 and Cinema Display. Now, seven weeks later, Apple Store representatives tell me that I would have to spend another $299 to upgrade to Logic Pro 7. The contrast with the statements that adorn the Apple Store website regarding the importance of customer satisfaction as well as with the policies of competing companies such as Mark of the Unicorn and Tascam — who offer free or low cost upgrades to recent purchasers could not be more stark. In my experience, in the software industry in general, the cost of upgrades is usually correlated with the time of the purchase of the product or previous upgrade. I think Apple's policy regarding the cost of upgrades to Logic Pro 7 for recent purchasers of Logic Pro 6 is not only unconscionable, but reflects poor and shortsighted business judement. Did this policy originate or high levels or does the lack of strategic business thinking and obliviousness to the potential negative effect on customers in this market suggest that it is a decision made by someone whose focus was "not getting in trouble with the boss"? It does not, after all, require genius to observe that this policy, if maintained, is likely to inflict lasting damage on Apple's reputation among members of the community to whom Apple hopes to market Logic Pro 7.