 Focusrite Saffire Phantom Problem |
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 Sat 17 Dec 2005, 13:15
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Newbie
Group: Members
Posts: 15
Joined: 09-Sep 05
From: London - UK
Member No.: 69,782
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I'd been using my Oktava MK 319 all day to record vocals with my recently purchased Focusrite Saffire through Logic Pro 7 and everything was great. I decided to take a break, shut my mac down and went out for a couple of hours. When i came back to complete my vocals, I started up Logic and went to do another vocal take and their was barely any signal!
The MK-319 is phantom powered so I checked that the 48V was on and it was, i checked the cables by using an SM-58, which usually has a vastly inferior sensitivity to the 319 and it was fine.
I'm was using some effects through Saffire Control (comp and EQ) I took these off and still no joy.
I've had the MK-319 for about 3 years and I was thinking of upgrading but I've always found it a really steady piece of kit. Now it seemed I might be forced to change!!
So I went out and bought another mic whilst I was in NY this week (Rode NT 1A) and guess what...the same problem!! To be more exact its like the mic has power for a few seconds and then it fades away.
I've sent an email to Focusrite support and I'm awaiting a reply. It must be a problem with the phantom power because my SM-58 works perfectly.
Anyone have any ideas??
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imac G5 / Logic Pro 7.1.1 / Presonus Firepod/Line 6 POD 2.0/Roland GR-300/
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Replies
(1 - 7)
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Mon 19 Dec 2005, 12:16
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Newbie
Group: Members
Posts: 15
Joined: 09-Sep 05
From: London - UK
Member No.: 69,782
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Yes...but
What I need to know is if anyone else has had this problem and if they have a fix for it. I am waiting for Focusrite support to get back to me... I went to their knowledge base and the page is returning an error.
I'm hoping the unit just needs resetting or something...has anyone had this happen to them?
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imac G5 / Logic Pro 7.1.1 / Presonus Firepod/Line 6 POD 2.0/Roland GR-300/
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Wed 21 Dec 2005, 13:37
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Newbie
Group: Members
Posts: 15
Joined: 09-Sep 05
From: London - UK
Member No.: 69,782
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I spoke to the people, i bought it from, NUSYSTEMS and they phoned Focusrite and arranged an immediate replacement for me, which is arriving tomorrow by courier.
So obviously there is a problem with the phantom power.
Excellent customer service by NUSYSTEMS who got everything sorted out immediately. Highly recommended!
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imac G5 / Logic Pro 7.1.1 / Presonus Firepod/Line 6 POD 2.0/Roland GR-300/
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Sat 24 Mar 2007, 19:34
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Newbie
Group: Members
Posts: 2
Joined: 24-Mar 07
From: US
Member No.: 89,689
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I know it's more than a year later, but I am experiencing the EXACT same problem with mine. I also have an Oktava MK 319 and was recording vocals when the phantom power stopped working. My serial number is below SFFR03000.
However, I bought my Saffire on Ebay. I don't remember the sellers info, and I've deleted all the emails. I hope Focusrite will let me send it to them to fix it. Otherwise it really blows. I've only had the Saffire for about 15 months!
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Mon 26 Mar 2007, 19:08
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Newbie
Group: Members
Posts: 2
Joined: 24-Mar 07
From: US
Member No.: 89,689
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Well, they did hook me up with a place that will repair it. However, it'll cost $120. So total price:
Focusrite Saffire: $299
Repair: $120
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Total $420
Lesson learned.
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