The Logic 7 Shaft. Options

[Igotsoul4u]

I purchased Logic 6 platinum five weeks ago. You would think that if an upgrade came out within several weeks of the original purchase date, a free or heavily discounted update would be available. Think again. All must pay the upgrade no questions asked. I am pretty sure this is an Apple influence. Nonetheless, I hate you apple and logic. I barely make any money and spent my last dime to buy your brand new program. Why should it cost me $1300 to get the current software. Well anyway...Steve Jobs, I hope the ferrari you buy with all the money you ripped off from us poor recent logic 6 purchasers gets demolished by an apple truck.

[enygma]

As far as I can tell, after visiting Apples site, I assume you are talking about Canadian price.

http://www.apple.com/ca/logic/

In that link, there is an upgrade price of $379. So yes, there is a heavily discounted version, and no, Apple isn't the only company that I know of that will release a new version of a program without warning. However, keep in mind that upgrading is optional. I work in the 3D graphics industry working with Alias Maya. They are at version 6 right now and I am using version 4.5 because it still gets the job done.

[lepetitmartien]

Next update (that is this one) was supposed to be free… It upsets a lot the ones who have just upgraded to 6.

Sometimes a little gesture is good for consumers, reduce the price for the buyers of the 6 verison the last 3 months and no body will complain. It's not mandatory, it's just commercial!

Buyers do have feelings, Apple is a regular upster in this field however great or not are the products.

[Fields]

Please mail Formal Complaints to:

Apple Computer, Inc.
Attn: Customer Care
1 Infinite Loop
Cupertino, CA 95014

ph#408.996.1010

Customers who purchased LP6 within 30 days or so should mail a Formal Complaint to the address above. If we send enough letters, maybe they'll reconsider.

-Fields

[Barb]

Contact Apple directly. They'll upgrade you.

[lepetitmartien]

We need an official position from Apple, not arangements behind closed doors. As it is the right to the editor to fix prices and availability, it is also fair to respect OFFICIALY its customers.

The translation of the petition in under way.

[td3k]

..."Bend over"

I purchased 3 copies of Logic Express about 6 or 8 weeks ago, as an Academic Institution. Of course there was no software assurance program for the product at the time as well. Academic pricing offers NO upgrade path from Express 6.4 to Express 7. It is the same price as a new purchase.

Digidesign and Ableton both offer upgrade grace periods for recent purchases.

Lovely!

[Fields]

Contact Apple directly. They'll upgrade you.

Have you recently called?

I called/emailed over the weekend, maybe I need to try again...

Fields

[Fields]

What's going on with the French Logic 6>7 Petition?

Is someone working on translating it?

Anyone know of a US Petition?

-Fields

[azusa]

Let's look at this way:
There are 200,000 Logic registered users worldwide.
If only a half of these pay for the upgrade, it would be $30 million.
That's about the same price Apple paid to acquire Logic.

[lepetitmartien]

The petition text is the one of the news. It could be longer I know…
The most important is to have signatures. If the thing becomes unmanageable for didick or texts needs to be developed, I'll wake up the webmaster and we'll do something… Maybe I should phone him tomorrow

No need to make a US petiton etc etc, we KNOW Apple is not very far Apple will read read anyway what's in the forum (it may have been done already, it's not boasting, but we see Alos it's better to be united in this, many petitions won't be as effective as a big one.

I will see with didick over the text.

Azusa… you've got a point…

[Fields]

I'm very curious to find out how many people purchased LP6 within 30 days of LP7...

any idea of how many signatures so far?

[Barb]

I purchased 17 copies of LP6 in July for my Lab at school. I was JUST about to purchase 4 more to complete the Lab when the next day LP7 came out. I called my rep and asked him to see what he can do to get me a free upgrade. Hey, I'm a New Yorker. can't pull that crap on us! He's checking in out and it looks good but you all will have to remember that my school district is a MAJOR Apple purchaser. They may work it out for us since we spend so much money on their hardware and software.

[Arif Driessen]

A mate of mine had his logic 6 arrive a day before logic 7 came out!

Yes i think its stingy that there is no grace period but i think azusa hit the mark.

I've used Apples all my life, and for the last decade. Ever since the iPod, Apple have lost the sparkle of brilliance they once had for me. Yes, they still have a far superior OS and their cases are brilliant, but something has gone wrong recently in the finance department... Some money crazed bastard has smelt opertunity and seized it. It feels like Apple are loosing their sense of independance, and slowly giving way to the corporate cash cow, milking every last penny. It's not like them, but doesn't anyone else notice the Microsoft-esque stance they seem to be taking?

[lepetitmartien]

any idea of how many signatures so far?

I'm on PM/email with didick for all this. I'll ask.

[jacobw]

It is the same price as a new purchase.

Digidesign and Ableton both offer upgrade grace periods for recent purchases.

Lovely!

Check the Apple Store for Education online. There is a 6 to 7 express upgrade for $99.00

[prrlxndrtrmbl]

Everybody is talking about personnal phone calls to apple for purchase younger than 2 months... I did a call at Apple canada, spoke to 7 persons and got that wonderful answer:

We can't do anything.

I'm so pissed off I might buy a PC... Seriously, if someone knows someone I should call, send me an email!

cheers

pa

[mhues]

I bought my upgrade 15 days before. I called apple and the official stance communicated to me is "You should buy the upgrades as soon as they come out"...Earth to Apple...Money doesnt grow on trees..I buy the upgrades as soon as I have the money to do it! Doe the idea of a pro-rata discount even get to the apple table? Within 30 days free..Within 60 days 50%, 60 -90 would be 25% greater than ninety days NOONE expects a discount...you've been using the program too much by then....If I were Motu DP, I would use this as my marketing tool!

[aptmunich]

Right: I'm not trying to defend apple in any way shape or form here, (I am one of the 2nd gen iPod users who didn't get any sort of fireware update even though my iPod was only 1,5 months old when gen 3 came out)...

But I do find it strange that so many people bought Logic 6 at such an unfortunate time...

I mean, price-wise Logic just isn't an option for me, so I never really researched it that much, but even I had heard the rumors about an upcoming upgrade...

If I was considering buying such expensive software, I'd definetly check out upgrade cycles and rumors to judge when to buy.

Esp. when dealing with apple, who are fairly notorious for this sort of thing.


Imagine you had just bought an iMac G4 for 600$ more than the iMac G5 that was released the next day?

All I'm saying is:

In future, Listen to the rumors before buying apple related stuff!

Btw, I signed your petition for you as well! Good Luck!!

[majn]

Well

I got my upgrade to Pro 7 (I do these things fast just to keep up with the Jones's)

I installed it ...

My VST to AU doesn't work on it (no Autotune)

My Guitar Rig doesn't work on it.

My B4 doesn't work on it.

And it has the look and feel of other apple packages (yeah - it's still Logic - it just looks different).

Sound Quality is good though and the latency speeds are higher now.

Pissed off about missing plugins and instruments - will investigate this further.

Anyone else have this problem?

[mhues]

FOR ALL THOSE THAT TRY TO EQUATE HADWARE vs SOFTWARE ARGUMENT...

I would merely like to say that it costs apple $1.50-$2.00 approx. in packaging and manufacturing to put out a CD software.
You cannot say the same thing about a computer and so it is obvious they cannot upgrade someone who bought a computer 1 month before.
For apple who takes such pride in their hardware and has such a minority share in the users market of computers, I would think that customer service would be the thing they valued most. Aparrently not....No wonder emagic website disappeared. The owners cashed in and probably ran to some resort island. I guess They knew what was coming....

[aptmunich]

"FOR ALL THOSE THAT TRY TO EQUATE HADWARE vs SOFTWARE ARGUMENT...
...."


In case you were referring to my post, I was not equating hardware to software, I was merely pointing out that apple has a history of doing this and that it is important to take precautions BEFORE buying 1000$ software...


I don't buy anything computer related, be it hardware or software, without trying to find out when an update is likely...

Very few software makers are very generous when it comes to updating recent buyers...

This post has been edited by aptmunich: Sun 10 Oct 2004, 10:23

[prrlxndrtrmbl]

I don't buy anything computer related, be it hardware or software, without trying to find out when an update is likely...

[and]

Very few software makers are very generous when it comes to updating recent buyers...

First thing, we do it too. But the findings are not really relevant all the time, especially around Apple...

[...]

And the very few makers are the one who cares about their custumer. I'm seriously thinking of switching to dp4.5... and they offer differents scheme of upgrade, sensitive of the version you upgrade from, and when you bought it. Cycling 74 is doing that also...

I work on my soft at least 10 hours a day, so I can call myself a pro user, and I respect compagnies that respect me. And professional users don't have 2 hours a day to look on the net to find the only gossip about the next upgrade that is true. When I ordered my copy in July, I was about 6 months old news that Apple would release a FREE upgrade, and that is why so much people bought confidently.

And I think Apple will now learn the real meaning of the word 'Switch'

pa

[Fields]

That's precisely the issue, Apple does not communicate about new software at all. No formal press releases, the only thing available on the web about LP7 were rumors.

I asked a customer service rep at Apple about new products and when they are informed of them, he said, "When I get to work and turn the computer on at my desk, that's when I find out about new products" (meaning, when he sees the apple.com site, that's when he learns of new products).

I should have bought Nuendo or DP4.5, think I will...

This post has been edited by Fields: Sun 10 Oct 2004, 16:41

[B3 Basher]

Q- Do all the competitors provide free upgrades within a, say, 3 month period of a new release date? Are Cubase SX2 owners who bought recently getting a free upgrade to SX3?

[Drainland]

Hi everyone,

somehow I see the upgrade from Logic 6 plat to pro more of a rip off in the sense that it was a stop gap when they knew pro 7 was in development and on the horizon anyway. I feel like Apple sat there and thought how they could get 2 lots of upgrade money out of users for the price of one. No one in their right mind wouldn't have fancied the upgreade from 6 plat to pro to get all those plug-ins. I jumped at the idea. But paying out the £200 for this doesn't seem as worth while to me. For a start although the new plug ins sound nice - for me plug ins are great - but not the be all and end all of a recording system. But there doesn't seem to be anything as eye opening here as the "freeze" function was when it was introduced.

I asked sound technology about the differences between 6 and 7 and they said that essentially it was down to the plug-ins. My main concern was that the audio quality or midi resolution wasn't any better and they said no. I know there are a few other enhancments here and there which sound quite cool, but considering I would probably have to upgrade from my 1Ghz G4 to run the plugs properly I think I'll wait til Logic 8 and get the upgrade then. I'm also still on OSX 10.2.8 which I like and I don't fancy all the mess around upgrading the OS either. So by the time Logic 8 is out I'll probably need to buy a new Mac by then anyway. And hopefully I won't have to pay out anymore for the upgrade than I would now, like Logic 5 users don't have to pay anymore than 6 users. And maybe Logic 8 might really have something going for it to make me excited!

I understand the desire to automatically upgrade your software when something new comes out, but from my point of view I come from the multitrack tape and mixer era where upgrading wasn't an option. Logic Pro 6, as it stands, is an amazing recording system that I could have once only dreamed of owning when I first started recording 20 years ago. If I can't get good results using that at the heart of my recording set-up, then there is something wrong we with my ability to produce music.

I don't have a problem paying out the £200, constantly forking out money for this that or the other goes hand in hand with this rather expensive hobby. But for me it's not a "must have" and is not worth the hassle it will be for me - especially looking at this from the point of view that I've only just got my head around logic 6!

Let's all keep out fingers crossed for Logic 8!

(sorry for long post!)