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440 Forums _ Pro Tools _ Protools Hardware Not Recognized

Posted by: professortiki Wed 1 Feb 2006, 19:18

I have tried everything... I cannot get the Digi001 box I just bought to be running on my G4 Mac under OS9. All I get to run is the headphone out. No out to the amplifier and when I want to launch ProTools LE it always gives me the message "hardware is either not installed or used by other application" and won't open. I have tried all kinds of updates and additional extensions that Digidesign offers on its webpages, but with no result. The PCI card's own test marked the hardware as "passed", so it should be OK, yet in the system profiler it doesn't seem to be recognized fully. It does show something in the PCI-slot, but not very specific info on what exactly it is, i.e. no reference to "digidesign001" or whatever should be displayed there. I think that's all I can say to explain the problem. I would be very grateful if people here who use a similar configuration could a) tell me what the system profiler tells them about the card and the box, and b) which extensions they really do use. Or any other trail I may want to follow. That would help tremendously! Thanks in advance!

Posted by: gdoubleyou Thu 2 Feb 2006, 18:58

I suggest you check out the user community at the Digi site. support/users conference.

Also try the card in a different slot.

Can you get your money back?

Posted by: professortiki Fri 3 Feb 2006, 00:59

Heureka! Found the error... after 36 hours and several new installations! So silly: Before launching ProTools for the first time you gotta set the Apple Soundmanager to "internal" and NOT "digidesign". Who would think of that! I knew I read it somewhere though, but when I tried it occasionally, apparently something else wasn't working. Also the people at Digidesign recommended to me, not to use Quicktime higher than v.5.0.2 and ProTools not higher than 5.1.1 on OS 9. Hope this helps future desperate OS 9 users...

Thanks for the answer though...